The access to the customer and tech support that a shared web hosting company provides will tell you a lot about the services which they provide too. When you're allowed to use just email messages or tickets, you have most likely discovered some reseller not the web hosting supplier. When this is the case, you'll probably have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for extra assistance. If the supplier can provide various means of communication with fast response time that are available at any time, they're most likely the top provider, not only a reseller. Therefore you'll receive timely assistance and top quality support as they will have instant access to the servers where your account is. No matter what the problem - sales or technical, it is generally better to get hold of your website hosting company right away through your preferred way of communication.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for all of our shared web hosting packages are twenty-four-seven, thus you can forget all about waiting for a couple of days so as to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. In case you currently have an account, you're able to open a support ticket on top of the other three methods of communication. You are able to pick the most suitable way to contact us depending on where you are or what kind of device you're using. We will help you for more or less any hosting-related query that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive prompt support in general, let alone when you operate an entire server, so each and every dedicated server that we offer includes 24/7 support with one-hour response time warranty whatever the situation. The service is cost-free for any type of problems with the server or the software that was installed from our admins during the setup, which means that you can contact us as many times as you wish, even during holidays. You could either open a trouble ticket from your billing section or you could send an email, and the actual answer time for either of these rarely exceeds thirty minutes because we have administrators available twenty-four hours a day. If you need general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on 3 different continents or you could employ our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to add to your server plan through your billing Control Panel.