Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your help requests will be dealt with within maximum 1 hour after the support ticket or email is submitted. If your case calls for additional assistance from a server administrator, we will direct the support ticket or the email to the person on duty, in a timely manner then leave a note to inform you that more time will be required for finding a solution. If you take advantage of our Managed Services package, any of the server administration tasks included there will be executed whenever you want.
An Outstanding Support Service
Our customer support team will be at your disposal twenty–four–seven if you need help while working with the Web Hosting Control Panel or with any of the apps that we install for your convenience on the server. And if you require assistance tackling all the everyday administration tasks on your server, you can examine our Managed Services package, which includes backup disk storage space, OS updates every week, troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is equipped with our charge–free Web Hosting Control Panel, which offers a comprehensive knowledge base plus a selection of step–by–step video tutorials. Whenever you require help working with the Web Hosting Control Panel, just press the Videos or Help buttons located in the upper right corner.