A 99.9% Server Uptime
We’ve set up our shared web hosting platform using reliable hardware and strongly tweaked software. Our admins have installed a modified version of Security–Enhanced Linux on our servers to ensure utmost safety and dependability. We have added a number of DoS prevention tools coupled with powerful firewalls to make sure our network is impregnable and secure.
All our shared web hosting plans plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on premium–quality hardware fabricated by Juniper. Additionally, on each router, we’ve installed a firewall with a sophisticated algorithm as a way to sift all fishy requests.
Thus, in all our datacenter facilities – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it is your money on the line, you can’t feel really safe. That’s why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you don’t feel pleased with our hosting service or in case you want to get a more robust web hosting solution, like a VPS plans or a dedicated web hosting plans – you’ll receive a full refund, with no secret fees or refund taxes.
24/7 Technical Support
If you happen to manage a hosting company, your technical support engineers are of paramount importance. This is the reason why we have carefully chosen a highly proficient team of techs, each with lots of years of experience behind his back. Thanks to them, we offer 24x7 support with all our web hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All client support tickets are answered in under 60 minutes and our average ticket response time is well under 20 minutes!