If you’ve purchased a hosting package and you have some queries with regards to a given function/feature, or if you have come across a certain problem and you require support, you should be able to contact the respective help desk support team. All hosting providers use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, because the best way to fix an issue most often is to use a ticket. This model of communication makes the replies sent by both sides simple to follow and permits the customer service technicians to escalate the issue if, for instance, a sysadmin has to get involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you have to use no less than two separate accounts to contact the customer service team and to actually manage the hosting space. Non-stop switching between different accounts can often be a bore, not to mention the fact that it takes a long time for the majority of hosting providers to process the tickets themselves.