If your hosting supplier offers live chat support, you will be able to speak with a representative in real-time and learn helpful info or get a problem resolved in a timely manner. The key advantage of using chat instead of calling to talk with a live person is that you need only a computer with Internet connection, so you won't pay any rates if you're in another country or state. Furthermore, it will be a lot easier to copy and paste data for example domain names, usernames or error messages i.e. details that are sometimes hard to give to the other side on the phone. The real-time chat is also a quicker approach to contact your website hosting supplier's support team in comparison to using a ticketing system. Last, but not least, in case some problem needs a little more time to be dealt with, you can do something else entirely while you wait for assistance on the live chat, therefore you will not lose time - something that is impossible in case you're on the telephone.