If you’ve ever got any enquiries relating to your web hosting package or if you face a problem with your sites, you will need to get in touch with the hosting company’s tech support team. It may not make a difference how promptly they’ll reply when you have a question of a generic nature, but an issue such as a messed up web application update, for instance, may lead to your website becoming broken or invisible on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the site will be down. If you offer services or goods online, any outage will adversely affect your site and you can lose existing or prospective customers. A lot of web hosting providers, primarily resellers, respond to emails and tickets within twenty four hours, but in the online space that’s far too long, as clients will rarely go back to a website that’s not working properly over an extended interval.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can just forget about waiting around for hours and hours on end, or even all day, to receive a reply to an email or a client support ticket. Irrespective of when you contact us, we will help you out within less than sixty minutes with any sales or technical enquiries that you might have. The fact is, our real reaction time scarcely ever exceeds twenty to thirty minutes. As we are working 24 hours a day, 7 days a week, 365 days a year, you’ll always get assistance in a timely fashion and we understand precisely how crucial that is in the Internet world. Shortly after you contact us, we’ll reply to your enquiries. In case you bump into any technical complication, we will tackle it on your behalf, or we will give you all the needed information in case there is something that you have to do yourself.