Though this is not the most importantaspect for you to identify a trustworthy shared web hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and speak with a live person is an indicator that you aren't using the services of a one-person company and that you can get in touch with somebody if you're looking for assistance. The phone support for website hosting services may vary from basic to expert, which means that the issues which can be resolved with a call differ depending on the particular supplier. In most cases, these issues are more basic and include billing or 1st level technical issues as more difficult tasks often require a support ticket where both you and the system administrators can follow what's going on with a specific situation. Still, having the option to call your service provider can save you lots of time and efforts for the numerous small things that may eventually appear when you manage your website hosting account.
Phone Support in Shared Web Hosting
Because we have live telephone support 14 hrs every day, you will be able to contact us and speak with our customer support representatives to learn more about all shared web hosting plans that we provide and make sure that our servers match the system requirements for your web sites before purchasing anything. For your convenience, we have phone numbers on three different continents so you can call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you are already an existing customer, you can give us a call about general and billing matters, and even about some technical ones. If the problem is strictly technical or it needs longer time to handle, you'll have to go through our ticketing system, which will allow both you and our technical support team to monitor the info given by either side.